![]() If you have any questions or need further assistance, please email our FAQs here. If you place an order with Route Package Protection and your item(s)/package(s) are lost, stolen or damaged in transit, please click here to file a claim. Route Package Protection is automatically added to your order, but you can remove it before placing your order if desired ( Please note: If you choose to remove Route Package Protection, you accept that Selkie is not liable for items that are lost, stolen or damaged in transit). For orders over $100, the fee is 2.8% of your cart total. We offer Route Package Protection with every order, which covers items/packages that are lost, stolen or damaged in transit. You can track your order with the tracking information provided in your shipment notification email. If your order is shipped USPS or UPS please allow longer time for arrival. ![]() Selkie is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. DHL Express ships within 1-2 business days within Europe and within 3-4 business days in Asia. International orders will be shipped via DHL Express, we sometimes utilize USPS and UPS depending on the inventory location. Please allow 4-7 days for your item to arrive once it ships out. Once processed you will receive a confirmation email with your tracking information. Pre order items will ship within 2 weeks of the date listed on the product. You will be emailed tracking as soon as your order is headed to you. In order to help customers save on taxes/duties and high shipping fees if your order is being shipped to Canada or a US territory please allow up to 2 weeks for order processing as your order may be sent to our LA warehouse from China then shipped directly to you. All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer. While we try our very best to keep international shipping costs low, your country’s import fees are out of our control. Non-US residents: Please note that your order ships from China or the US and may be subject to additional customs fees upon delivery. International orders typically arrive between 7 to 10 working days. We recommend to check in with our retail partners and see if they might carry your item! Many of our stockists often utilize expedited shipping. Unfortunately as we ship most of our items from China we do not offer expedited shipping at this time. Learn more about our team and see our facilities! Our products are made with the utmost in quality by some of the best craftsman in the industry. ![]()
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